Buying Policy
Thank you for choosing Hermit Jade, where each piece embodies exquisite beauty and timeless allure. Please review our buying policy for a smooth and seamless transaction:
- First Purchase
New customers are encouraged to start with items under $500 to assess quality and build trust. - Subsequent Purchases
After your first successful transaction, you may purchase items up to $1,000 online. - High-Value Purchases
For items over $1,000, we only accept direct bank transfers. Contact our service manager for payment details and order confirmation. - Customized Purchases
A pre-payment via direct bank transfer is required before crafting begins for custom or personalized orders. Please contact our service manager for payment details and order confirmation. - Costs for Items Under $1,000
The listed price includes product cost, shipping, and taxes—no additional charges. - Costs for Items Over $1,000
The listed price covers the product only. Shipping, insurance, and taxes are additional. Our service manager will provide a breakdown of these costs before purchase and include them in your order confirmation. - Shipping and Delivery
After full payment, we process and package your order. Standard items ship within 5 working days, and tracking details will be provided. For custom orders, our service manager will confirm the estimated crafting and shipping time. - Returns and Refunds
Returns must be requested within 3 days of receiving your order. Items must be in original condition and packaging. The buyer is responsible for all shipping costs (delivery and return). Once we receive and inspect the returned item, we will deduct applicable costs and issue a refund. Customized items are non-returnable.
Variations
- Color: Product colors may vary due to lighting or screen display settings. This is a natural characteristic of jade and does not affect its quality.
- Specifications: While we ensure the accuracy of measurements and product descriptions, slight variations in dimensions, weight, and color may occur.
Imperfections
Jade pieces may have natural imperfections, including cracks or cotton-like inclusions. We strive to accurately describe these features to aid in your decision-making.
Authenticity Guarantee
All Hermit Jade products are certified for authenticity. A certificate from a nationally recognized appraisal agency will be provided. For Single-Seed Nephrite, further high-precision testing may be available upon request, at the buyer’s cost.
Customer Satisfaction
Your satisfaction is our priority. If you have any questions, concerns, or special requests regarding your order, please contact our dedicated customer service team. We are here to assist you every step of the way.
Thank you for choosing Hermit Jade. By proceeding with your purchase, you acknowledge that you’ve read and agreed to our buying policy.
Sincerely,
Hermit Jade
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