Buying Policy
Thank you for choosing Hermit Jade. Whether meticulously crafted or a unique single-seed nephrite (Lonely Stone), each piece in our collection embodies exquisite beauty and timeless allure. To ensure a smooth transaction and build mutual trust, please review our current buying policy outlined below.
Initial Purchase Policy:
To ensure a positive experience for both parties, new customers should follow these guidelines:
- First Purchase: Limit your initial purchase to items under $300 to build trust and evaluate our services.
- Second Purchase: After a successful first transaction, you may buy items priced under $600.
- Subsequent Purchases: With two successful transactions, you can then purchase items valued above $600.
- Immediate High-Value Purchases: For items over $600 without prior transactions, we only accept direct bank transfers. PayPal or credit card payments are not accepted for high-value purchases until after two successful transactions.
These steps are designed to ensure a smooth and satisfactory experience for all customers.
Regarding Variations:
Color Variations: We ensure all products are photographed in their actual condition. However, color differences may occur due to varying lighting conditions and display screens. Such differences are normal and understandable. The same piece of jade may appear different under various lighting and circumstances, which is part of its dynamic and enchanting nature.
Specification Variations: The dimensions, weight, and color information provided in product descriptions are measured repeatedly for accuracy. However, due to different measurement methods, we cannot guarantee 100% precision, and slight differences in the actual product may occur.
Regarding Imperfections:
Each category and origin of jade has different standards of perfection and flaws. For example, single-seed nephrite (Lonely Stone) is highly valued but often not perfect by common aesthetic standards. The traces left by years of exposure to the elements of nature are part of its charm. We strive to authentically photograph and describe any imperfections, such as obvious cracks or cotton (white, fibrous inclusions that look like threads or patches on the jade), for buyer reference and decision-making.
Authenticity Guarantee:
At Hermit Jade, we ensure the authenticity and reliability of all product information. For all pieces, a certificate from a nationally recognized appraisal agency will be provided for free. Certifications are issued in Chinese.
For Single-Seed Nephrite (Lonely Stone), the standard authenticity certificate may not suffice, as it does not confirm if the piece is indeed a Single-Seed Nephrite from Xinjiang Hotan or if its color and texture are completely natural without any enhancements. These aspects are complex and have been rigorously assessed by our experts before listing. If you have doubts about our assessment, we can arrange multiple high-precision instrument tests, though this may incur additional time and costs borne by the buyer.
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Payment Terms:
Payment in full is required prior to shipment. We accept major credit cards (Visa, MasterCard, American Express, etc.), securely processed to protect your financial information. You’ll receive an order confirmation via email or your preferred communication channel upon successful payment processing.
Shipping and Delivery:
Upon receipt of full payment, we promptly process and meticulously package your order. We aim to ship within 3 working days to the provided shipping address. You’ll receive a shipping confirmation including tracking details to monitor delivery. We utilize the fastest and most secure shipping methods available, though delivery times may vary based on destination and chosen shipping method.
Returns and Refunds:
We strive for your satisfaction with your jade piece. In case you need to return an item, please notify our customer service within 3 days of receiving your order to start the return process. We will provide the return address and preferred return method. The item must be returned in its original condition and packaging.
Please note that the buyer is responsible for all shipping and transit costs for delivery and returns. Upon receipt and inspection of the returned item, we’ll deduct any applicable transit costs and promptly refund your payment balance.
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Customer Satisfaction:
Your satisfaction is our priority. If you have any questions, concerns, or special requests regarding your order, please contact our dedicated customer service team. We are here to assist you every step of the way.
By proceeding with your purchase, you acknowledge that you have read and agree to abide by our buying policy. Thank you for choosing Hermit Jade. We look forward to providing you with a timeless masterpiece of true jade.
Sincerely,
Hermit Jade
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