Entering Hermit Jade is like stepping into a whole new world of luxury. We stand apart for our dedication to authentic Chinese craftsmanship, rare materials, and a rich cultural heritage that few luxury brands can match. Our curated, often made-to-order pieces offer a personalized experience that blends ancient traditions with modern luxury—and a touch of fun. We bring China’s hidden treasures to the world, offering one-of-a-kind products that prioritize unparalleled quality, cultural authenticity, and timeless elegance. Whether it’s jade jewelry or other luxury items, we deliver the finest Chinese artistry to our global clientele.

Currently, we do not have physical stores outside of China. As an online luxury brand, we specialize in delivering rare and exceptional treasures directly to our global clientele. No matter where you are, we offer a highly personalized experience that reflects our commitment to bespoke service. Once you experience our unparalleled quality and attention to detail, trust will naturally follow. We do plan to open a single, exclusive physical store in a few selected cities in the future, but we are carefully selecting the right partners and investors for that step. Hopefully, we will see you in your city soon!

For products under $1000, standard purchases can be made directly online. However, we reserve the right to verify customer information and reject payments if we detect any potential fraud risks.

For higher-value items, due to the nature of our luxury products and personalized services, we do not accept payments through third-party platforms like PayPal or credit cards, as these can sometimes result in payment disputes or blocked funds.

To ensure a secure and smooth transaction, we require payments via direct bank transfer or secure credit card payment through our designated payment gateway. These methods are reliable for international transactions and guarantee the safety of your purchase. Please contact our service manager, who will guide you through every step of the process. Once your payment is confirmed, we will proceed with your order and provide tracking details for delivery.

We understand that purchasing luxury items requires trust, so we encourage first-time buyers to explore more affordable pieces to get familiar with our products and services. Rest assured, we are committed to providing you with a transparent, secure, and personalized shopping experience.

Yes, we offer international shipping to most countries. Each item is carefully packaged to ensure safe delivery and timely arrival. Shipping times and fees may vary by location, but we provide transparent information and competitive rates. If you have any questions, our customer service team is ready to assist and provide tracking updates.

We take the utmost care in delivering high-value items. All luxury pieces are shipped via trusted international couriers with full insurance coverage, ensuring that your purchase is protected from the moment it leaves us until it reaches you. We provide secure packaging and tracking for complete peace of mind. If you have special requests for shipping, we’re happy to discuss personalized arrangements to meet your needs.

For items under $1,000, the listed price includes product cost, shipping, and taxes—no additional charges.

For Items Over $1,000 or custom/personalized orders, the listed price covers only the product cost and does not include shipping, export/import duties, taxes, or security measures. Our service manager will provide you with a transparent breakdown of all applicable fees before you finalize your purchase, ensuring no surprises.

To place a custom order, simply contact us through our website or reach out to our customer service team via WhatsApp. Our team will discuss your needs with you and guide you through the process. Whether you’re seeking jade jewelry or luxury dressing items, we tailor each creation to your personal style and preferences, ensuring a truly unique and personalized experience and result. We also offer luxurious gift packaging for all purchases intended as gifts, which includes an elegant presentation box, a certificate of authenticity, and an optional personalized note, making the recipient’s experience even more memorable.

Every Hermit Jade item comes with a certificate of authenticity, guaranteeing that it meets our strict standards for authenticity. We source our materials from trusted suppliers in China, ensuring that each piece, whether jade or another luxury item, is a true representation of its fine heritage. Our team of jade experts, with their keen eyes and years of experience, carefully inspects every piece to confirm its authenticity, ensuring it is free from artificial enhancements, fake materials, or deceptive techniques.

For standard items, delivery typically takes 10-15 business days. Custom orders require additional time due to their bespoke nature. We will provide you with an estimated delivery timeline at the time of purchase and ensure that your order is carefully handled and delivered on time.

For standardized items from our online collections, returns and exchanges are accepted. However, customers are responsible for both the original shipping costs and return shipping fees. Please contact our service manager for further details if you wish to initiate a return or exchange. For personalized items, due to their bespoke nature and exclusivity, we generally do not accept returns or exchanges. If you experience any issues with your order, don't hesitate to reach out, and we will work closely with you to resolve the matter to your complete satisfaction.

We are passionate about sharing the rich history and cultural significance of the pieces we offer. Detailed descriptions and resources can be found on our website and social media pages. Our customer service team is always happy to discuss the fascinating stories behind each item with you. We invite you to visit our website regularly and follow us on all social media platforms to stay updated on the latest insights and features.